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Support Updates

  • New Aspera Support PORTAL **PLEASE READ**

    As part of our GDPR compliance, we have launched our new Aspera Support Portal  and ticketing system. You can rest assured that the same support team will be here to assist you, but now they will be using a new tool.   the portal https://support.asperasoft.com  the email support@asperasoft.com  ...

  • Considerations for GDPR Readiness

    The following documents are intended to help you in your preparations for GDPR readiness. It provides information about features of the IBM Aspera products that you can configure, and aspects of the product’s use, that you should consider to help your organization with GDPR readiness. This inform...

  • Aspera Connect Plugin 3.7.X SSL Certificate Expiration

    As of 9/22/2018. Aspera Connect Plugin 3.7.X has an expired SSL certificate. Users with 3.7.X well receive the following message when accessing Aspera Based Web Applications, "IBM Aspera Connect requires a security update." Download latest version. To resolve this issue users will need...