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Support Updates

  • Release Note Reference for All Aspera Products

    The following is a reference for release notes posted in the Knowledge Base for each product. You can receive email notifications each time a new release note for your product is posted. To enable ...

  • Upgrading from ATS to Aspera on Cloud

    Summary This document is to help existing Aspera Transfer Service customers plan out their upgrade to IBM Aspera on Cloud.   Key Dates April 10: General Availability Aspera on Cloud is generally a...

  • Release Notes: Aspera Connect Browser Plug-In 3.7.4

    Product Release: September 18, 2017Release Notes Updated: September 19, 2017 Welcome to the 3.7.4 release of the IBM Aspera Connect Browser Plug-in for Windows, Linux, and Mac OS X. This rele...

  • Supporting Connect on your server after the Firefox 52 release

    Starting in March, 2017 Firefox deprecated their traditional plug-in technology (NPAPI). Aspera customers using current Aspera servers and up-to-date Firefox browsers will continue to work without ...

  • Using Connect after the Firefox 53 release

    Mozilla released the Firefox 53 version of its browser on April 19, 2017. Firefox 53 drops NPAPI support, which may affect your use of the Aspera Connect plugin on Firefox. Am I affected? You are a...

  • Connect won't start due to missing Qt platform plugin "xcb"

    This KB is for customers attempting to run Connect 3.7.4 on Ubuntu 16.04 LTS. When starting Connect, you will receive the following error message: This application failed to start because it could...

  • Connect (No-Plugin Version) Does Not Start or Respond

    Sometimes, depending on the environment, Aspera Connect may not launch or respond.  This article explores ways to troubleshoot such issues. Starting with version 3.6.5, the web interface for the Co...

  • Connect (Plugin Version) Does Not Start or Respond

    Sometimes, depending on the environment, Aspera Connect may not launch or respond.  This article explores ways to troubleshoot such issues. Starting with version 3.6.5, the web interface for the Co...

  • Release Notes: IBM Aspera Orchestrator 3.1.1

      Product Release Updated: May 4, 2018Release Notes Updated: May 4, 2018 This release of IBM Aspera Orchestrator 3.1.1 provides the features, fixes and other changes listed below. These release n...

  • Release Notes: IBM Aspera Orchestrator 3.0.4

    Product Release: November 21, 2017Release Notes Updated: December 4, 2017 This major release of IBM Aspera Orchestrator offers an enhanced user experience and significant improvements to product...

  • Release Notes: IBM Aspera Orchestrator 3.0.2

    Product Release: August 31, 2017Release Notes Updated: August 31, 2017 This release of IBM Aspera Orchestrator provides the new features, fixes, and other changes listed below. The Breaking...

  • Release Notes: IBM Aspera Shares 1.9.12

    Product Release: March 14, 2018Release Notes Updated: March 16, 2018 This maintenance release of IBM Aspera Shares for Windows and Linux provides an upgraded SAML gem to address a SAML vulnerabi...

  • Release Notes: IBM Aspera Console 3.3.1

    Product Released: January 17, 2018 Release Notes Updated: January 17, 2018 This release of IBM Aspera Console 3.3.1 provides the new features, fixes, and other changes listed below. These release ...

  • Cloudfront IP ranges

    If a customer would like to whitelist the cloudfront address to use Aspera Connect Pluging but the cannot put the following URL in the firewall d3gcli72yxqn2z.cloudfront.net they can grab all IP ra...