This KB is for customers attempting to run Connect 3.7.4 on Ubuntu 16.04 LTS.
When starting Connect, you will receive the following error message:
This application failed to start because it could not find or load the Qt platform plugin "xcb" in "".
Available platform plugins are: xcb.
Reinstalling the application may fix this problem.
Aborted (core dumped)
To rectify this, do the following:
- Back up the current lib file:
# mv ~/.aspera/connect/lib/libstdc++.so.6 ~/.aspera/connect/lib/libstdc++.so.6.BCK
- Replace it with the system version of the file:
# cp /usr/lib/x86_64-linux-gnu/libstdc++.so.6 ~/.aspera/connect/lib/
Connect should now be able to start.