Where are the Connect logs located?

IN THIS ARTICLE:

The log location differs by operating system and whether the Connect install was done for All Users on the machine or for a Single User.

For more information on how to send your logs to Aspera, see this article (How to send your log files to Aspera).

NOTE: When sending logs to Aspera it is best to zip or tar up the entire log directory.

Windows

 For Connect 2.8 and later, the easiest way to find your log is to right click on the Connect icon in your system tray (which appears when Connect is running), then select Open log folder:

connectwin.jpg

Below is a reference of the log location paths by Windows system. Where applicable, replace (User) with the username you log in with:

Windows 10

  • C:\Users\(User)\AppData\Local\Aspera\Aspera Connect\var\log

Windows 7 (All Users)

  • C:\Program Files (x86)\Aspera\Aspera Connect\var\log

Windows 7 (Single User)

One of the following:

  • C:\Users\(User)\AppData\Local\Aspera\Aspera Connect\var\log
  • C:\Users\(User)\AppData\Local\Programs\Aspera\Aspera Connect\var\log
  • C:\Users\(User)\AppData\Roaming\Aspera\Aspera Connect\var\log

Windows 2008 Server (All Users)

  • C:\Program Files (x86)\Aspera\Aspera Connect\var\log  

Windows 2008 Server (Single User)

  • C:\Users\(User)\AppData\Local\Aspera\Aspera Connect\var\log\

Windows Vista (All Users)

  • C:\Program Files (x86)\Aspera\Aspera Connect\var\log

Windows Vista (Single User)

  • C:\Users\(User)\AppData\Local\Aspera\Aspera Connect\var\log\

Windows XP (All Users)

  • C:\Program Files\Aspera\Aspera Connect\var\log

Windows XP (Single User, or non-admin install)

  • C:\Documents and Settings\(User)\Local Settings\Application Data\Aspera\Aspera Connect\var\log\

Windows 2003 Server (All Users)

  • C:\Program Files\Aspera\(Product Name)\var\log  

Windows 2003 Server (Single User)

  • C:\Documents and Settings\(User)\Local Settings\Application Data\Aspera\Aspera Connect\var\log\

Mac

For Connect 2.8 and later, the easiest way to find your log is to click Window in the top bar while Connect is running and select Open log folder.

connectmaclog.jpg

The log location path on Mac OS X is one of the following, depending on your version:

  • /Users/(User)/Library/Logs/Aspera_Connect
  • /Users/(User)/Library/Logs/Aspera

where (User) is the username that you log in with.

Linux

For Connect 2.8 and later, on a Linux GUI you can find your log by right clicking the Connect icon in the system tray and selecting Open log folder.

linuxconnectlog.jpg

The log location paths on Linux is one of the following:

  • /home/(user)/.aspera/connect/var/log
  • /var/log/messages

If syslog is configured such that the Aspera log information is segregated logs will likely be found in /var/log/aspera.log

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