Connect fails to install on Mac with error (kCFPreferencesAnyApplication, AppleLanguages) does not exist

Issue

When attempting to install the Connect browser plugin on a Mac the following error occurs:

The domain/default pair of (kCFPreferencesAnyApplication, AppleLanguages) does not exist

 

macconnecterror.jpg

 

This happens because the Connect plugin now supports multiple languages (Simplified Chinese, Japanese, French and Spanish in addition to English) and in attempting to detect the default language to use for the installation no entry is found in the preferences for this user.

Environment

  • Product: Connect browser plugin
  • Operating System: Mac OS X

 

Solution

This can be resolved by editing System Preferences. For older Mac systems select the Language and Text icon and add US English to the Languages list using the check box. For newer systems select the Language and Region icon and add English to the list, making it the primary language.

 

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