Connect transfer errors with "FASP process failed to initialize. (Code:1003)" in Windows

Issue

In some scenarios, transfers made in the Connect plug-in may fail with the error FASP process failed to initialize. (Code:1003):

connect.PNG

 

If running on Windows, this could be due to an anti-virus quarantining a file required by the Connect plug-in. In the majority of cases with this error, the following file is quarantined by Norton anti-virus:

C:\Users\username\appdata\local\aspera\aspera connect\bin\ssleay32.dll

ssleay32.dll is a module associated with the OpenSSL library and is commonly packaged with Windows software. It's unclear why some anti-virus software quarantines this file, but it is believed to be a false positive. 

Environment

  • Product: Connect browser plugin
  • Operating System: Windows

 

 

Solution

To resolve this issue, the quarantined file must be restored. In the case of Norton, you must browse the quarantine history, select the file ssleay32.dll, and then select restore

 

 

Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk