Mac - A critical error occurred and Aspera Connect needs to quit.

Issue

This error is caused by the user's home directory being locked or not having write permissions. Follow the steps below to resolve.                           7-3-2014_9-41-13_AM.png

Environment

  • Product: Connect browser plugin
  • Operating System: Mac OS X

 

Solution

1. Open Finder. Right click on your User directory (named after your user). Select Get Info.

                                                                   7-3-2014_9-40-36_AM.png

 

2. Uncheck the box labeled Locked.

                                                                                             7-3-2014_9-40-52_AM.png

3. Check that the user has Read & Write permissions

                                                                                             Screenshot_2014-07-03_09.46.05.png

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