Connect transfer errors with "FASP process failed to initialize. (Code:1003) or (Code:1001)" on Mac

Issue

In some cases you may see the following error message when trying to make transfers using Connect:

1003error.jpg

On a Mac, the “FASP process failed to initialize (Code:1003) or (Code:1001)” error is likely due to an issue with folder permissions. Specifically, the Aspera log folder permissions may be causing the error because the Connect application is unable to access and write to that folder. A tell-tale sign of this is that there are no log records made for the transfers that are failing.

Environment

Product: Connect browser plugin

Operating System: Mac OS X

Solution

In order to fix this issue, you must ensure that your user account owns the Aspera log folder and all its files.

1. Run the following command to check the permissions of the folder:

ls -ld ~/Library/Logs/Aspera

For example, in a problematic situation you might see the following permissions, where the owner of the folder (in this case shown as a number, 501) is not the same as the user account you are making transfers with:

drwxr-xr-x  29 501     staff      986 Jun  8 18:02 Aspera

2. Run the following command to get the username of the account you are currently using:

whoami

3. Change the ownership of the folder and its files with the following command, replacing user with the username from the previous command:

sudo chown -R user ~/Library/Logs/Aspera

Note that you will be prompted to enter the password used to log in as this user in order to execute this command. When entering your password you will not see your keystrokes printed on the screen, so enter your password carefully then press ENTER.

4. You should now be able to successfully make transfers with your Connect application. If you are still having trouble with your transfers, please contact technical support.

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