Console 500 error in Reports tab


When clicking on the Reports tab of the main navigation menu in Console 3.0 you receive a 500 error.

This affects users who created a custom report that includes filtering by SSH Account, since a bug causes this field to break the displaying of the reports page.

This issue will be fixed in the Console 3.0.2 release, but in the meantime you can apply the following solution.


  • Product: Console
  • Version: 3.0, 3.0.1
  • Operating System: Linux, Windows


1. Locate and open the expression.rb file at the following location:

  • Linux: /opt/aspera/console/app/models/asp_exp/expression.rb
  • Console: C:\Program Files (x86)\Aspera\Management Console\app\models\asp_exp\expression.rb

2. Find this line (around line 257):

member :_transfer_ssh_user,

and change it to this line:

member :_transfer_ssh_account,


3. Save the file

Powered by Zendesk