When a user on Chrome, Firefox, or MS Edge accesses a web app site like Faspex, Connect does not launch if the user’s DNS cannot resolve
local.connectme.us. This would happen if the user's system is not connected to the internet for example, even if the web app is on the same local network and the DNS is properly set.
On closed networks, hosts also cannot resolve
So far, this issue applies to Connect 3.6.5 through the current version at the time of this KB, 3.7.4.
For clients on closed networks the following steps can be employed to allow hosts to resolve
1. Open the
hosts file in a text editor, which is located at the following:
Note that you need write permission to
hosts, which is usually gained by becoming super user (sudo) or having root access.
2. Add the following entry to the hosts file and save it: