In an older version of Faspex, packages with more than 100 files in them are not properly displayed in the UI. The list of files does not show more than 100 files, and so some individual files cannot be downloaded separately. Downloading the entire package does download all the files as expected.
Upgrade to the latest version of Faspex (3.9.3 or higher), where this issue is fixed.
If you are not able to immediately upgrade, you can workaround the issue with the following steps.
1. On the Faspex storage server, open the
aspera.conf file in a text editor.
C:\Program Files (x86)\Aspera\Enterprise Server\etc\aspera.conf
2. In the
server section, add the
max_response_entries configuration. This defines the number of items the Node API will return, and thus the number of files that Faspex will display in the UI.
By default, this value is generally set to 1000, but you can set it to any amount you require:
<server> … <max_response_entries>1000</max_response_entries> … </server>
3. Restart Aspera services
On Linux, run the following commands:
# service asperacentral restart
# service asperanoded restart
# service httpd restart
On Windows, go to Control Panel > Administrative Tools > Services. Locate and select Aspera Central, Aspera HTTPD and Aspera NodeD and click Start on the left.