Connect on macOS Stops Working after Upgrading from 10.13 to 10.14

Users upgrading macOS from 10.13 (High Sierra) to 10.14 (Mojave) are encountering issues with IBM Aspera Connect.  After upgrading, the FASP protocol registration no longer works correctly, and Connect cannot be used with any browser.

Symptoms

After upgrading, when opening a website that uses Connect, a blue banner appears indicating it's trying to launch Connect. The blue banner fails to detect or launch Connect, even if Connect is installed or running, and prompts you to download and install Connect.

Chrome_After_Upgrade.png

Depending on your browser, a dialog may appear informing you there's no application to open the link or URL.

ff_after_upgrade_dialog.png

In AOC, if you dismiss the banner and attempt a download, you may see a notification that says "Downloading package" but no transfer starts.

How to Fix

  1. Go to the location where your Connect application is installed, typically:
    Macintosh HD > Users > username > Applications
    For system-wide installations, the location is typically:
    Macintosh HD > Applications

  2. Right-click on the Aspera Connect application and select Show Package Contents:

    Open_Package_Contents.png

  3. From the package contents screen, navigate into the Contents > Resources folder.

  4. In the Resources folder, find and run IBM Aspera Launcher.  This is a daemon that runs and then quits.  This fixes the the protocol registration, and needs to be done only once.  After running IBM Aspera Launcher, web pages are able to launch and use Connect normally.

    Find_IBM_Aspera_Launcher.png

  5. If your browser is already open when running IBM Aspera Launcher, refresh the page for the changes to take effect.

 

 

 

3 Comments

  • Avatar
    Laurent Martin

    Great article !

    Alternatively, open a terminal and execute:

    open ~/Applications/Aspera\ Connect.app/Contents/Resources/IBM\ Aspera\ Launcher.app

     

    Edited by Laurent Martin
  • Avatar
    Jay Mahavier

    We have a FASPex server, and while it appears that Connect is running on our client systems there is no option to add content to a New Package. No add file or add folder buttons, and no drop zone for drag and drop. Any solution to that would be much appreciated. Mojave and Safari.

  • Avatar
    Laurent Martin

    The buttons and drag-and-drop zones are shown only if the browser has made a connection to the connect client.
    you may start with: https://support.asperasoft.com/hc/en-us/articles/115003108493
    and if it still does not work, contact customer support.

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